Refund policy

DooPets Return & Exchange Policy

At DooPets, your satisfaction — and your pet’s happiness — are our top priorities. While we take great care to ensure our products meet high quality standards, we understand that sometimes issues may occur.

Please review our return and exchange policy below.

📦 Eligibility for Returns & Exchanges

  • Returns and exchanges are only accepted for products with clear manufacturing defects (e.g., major tears, stains larger than 3cm, missing parts).
  • Requests must be made within 3 days of receiving your order.
  • Products must be unused, unopened, and in their original packaging.
  • Proof of purchase and clear photos of the defect are required.

🚫 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Used or opened pet products
  • Items damaged due to misuse, improper storage, or handling by the customer
  • Items purchased during clearance or promotional sales

💰 Refunds

  • Approved refunds will be issued as a DooPets Promo Code that:
    • Has no minimum spend
    • Can be used once only
  • Cash refunds are not available.

🔄 Exchange Process

  • If eligible, we will send you a replacement product of the same type.
  • If the product is out of stock, we will provide a promo code refund.

📩 How to Request a Return or Exchange

  1. Contact us at Whatsapp: +6013-950 0891 within 3 days of receiving your order.
  2. Include your order number, photos of the defective item, and a description of the issue.
  3. Our team will review your request within 2–3 business days and guide you through the process.

⚠️ Important Notes

  • Return shipping costs (if applicable) are the responsibility of the customer unless the product is defective.
  • DooPets reserves the right to refuse returns that do not meet the above conditions.
  • By placing an order with DooPets, you agree to this Return & Exchange Policy.

🐾 Thank you for choosing DooPets!
Your trust means the world to us, and we’re committed to keeping tails wagging.